Patient Liaison

RadNet•Nutley, NJ

17h

About The Position

The purpose of this position is to provide direct assistance to patients, their families, staff and management, with the resolution of concerns, as well as support the rights and responsibilities and personal interests of the patient population in general.

Requirements

Detail oriented.
Extremely professional.
Willing to put other people’s needs before their own personal needs.
Must have a friendly demeanor.
Must be able to handle intense customer service complaints without issue.
Incredible communication skills (verbal and nonverbal).
Able to multi-task.
Must be creative, innovative and help in the development of this position.
Must be willing to travel to different sites.
Person must not be constrained by an hourly position, must be flexible.
Must exhibit great empathy and compassion.
Must have a great deal of patience along with a calm demeanor.
Must be extremely reliable.

Responsibilities

Responsible for all functions that place in the waiting room itself (greeter desk included).
Some authority over the PSR’s in conjunction with the PSR team lead/manager.
Responsible for communicating deficiencies at the front desk to front desk manager.
Required to carry a transient ThinkPad needed for scheduling, registration, access to systems.
Primary facilitator of all patient complaints, feedback, and compliments.
The person will investigate patient feedback with manager, team lead supervisor.
Responsible for communication between front desk and technologists regarding delays.
Assist manager with process improvement (office workflow from patient point of view).
This employee is working for and on the behalf of the patient.
Responsible for follow-up in conjunction with manager.
Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement.