Patient Flow Specialist - Patient Flow Center - FT - 1st Shift

Huntsville Hospital Health System•Huntsville, AL

4d•Onsite

About The Position

The Reservation Specialist is responsible for managing patient placement, throughput, and patient flow within the organization for admissions and transfers. Bed assignments are communicated to the originating and destination department via computer systems and telephone. In an effort to provide customer satisfaction, the Reservation Specialist accurately listens and responds appropriately to requests form patients, physicians, nursing departments, and co-workers. To ensure patients are assigned rooms in an expedient manner, the Reservation Specialist utilizes all critical resources within the organization to expedite this process. Reservation Specialist ensures paperwork and computer entry is checked for accuracy and continually enhances his or her knowledge regarding processes. Reservation Specialist gives high priority to customer service and customer satisfaction. Required to work weekends, holidays, and on-call as scheduled.

Requirements

High school/GED required.
Medical office/secretary expedited preferred.
Ability to work in a fast-paced environment with a positive attitude toward health care members and diverse patient population.
Exhibits diplomacy and time management skills.
Demonstrates efficiency and organizational skills with the ability to do more than one task at a time.
Ability to use multi-line telephones.
Computer skills required; Word and Excel preferred, and email.
Medical terminology preferred.

Nice To Haves

Post-secondary education desired.
Medical office/secretary expedited preferred.
Word and Excel preferred
Medical terminology preferred.

Responsibilities

Managing patient placement
Managing throughput
Managing patient flow within the organization for admissions and transfers
Communicating bed assignments to the originating and destination department via computer systems and telephone
Accurately listens and responds appropriately to requests form patients, physicians, nursing departments, and co-workers
Utilizes all critical resources within the organization to expedite patient room assignments
Ensures paperwork and computer entry is checked for accuracy
Continually enhances his or her knowledge regarding processes
Gives high priority to customer service and customer satisfaction

Benefits

excellent benefits package
childcare
health and wellness programs
an onsite employee pharmacy
a free health clinic
tuition assistance
Shared Governance Program
Clinical Ladder for professional development
The Daisy Award
Nurse Residency Program
medical, dental, vision, life insurance, flexible spending
short term and long term disability
several retirement account options with 401K organization match
nurse residency program
tuition assistance
student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!