Patient Flow Specialist (28597)

AMERIPRO EMS • Brunswick, GA

6d • Onsite

About The Position

Ameripro Health EMS is looking for a Patient Flow Specialist to serve as the primary coordination point for all transport requests within an assigned partner facility. This role supports AmeriPro EMS operations by ensuring timely, accurate scheduling and smooth movement of patients. Success in this position requires strong communication skills, attention to detail, and the ability to work effectively in a fastpaced environment while representing AmeriPro EMS with professionalism. Why Choose AmeriPro? At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, on-going training, and a supportive environment where your expertise is valued. Powered by innovative, cutting-edge technology and state-of-the-art ambulances, you will have the tools to focus on what matters: saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward-thinking team redefining EMS through innovation and a relentless commitment to excellence! Equal Opportunity Employer Statement It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation. #AmeriPro Compensation and Benefits Competitive compensation Paid Time Off starting at 2 weeks; increases with tenure. Expansive Benefits package includes Medical, Dental, Vision, Voluntary Short-term Disability, Life, Accident and Critical Illness, Hospital Indemnity. Employer-paid Basic Life and AD&D 401(k) Employer Match 50% up to first 6% of Eligible Compensation Paid uniforms Tuition reimbursement Employee assistance programs (EAP) Employer $600 contribution to HSA with an HDHP

Requirements

• High school diploma or GED required.
• Able to work independently.
• High level computer skills.
• Excellent interpersonal skills.
• Customer Service oriented.
• Team Success Oriented.
• 6 months’ experience in customer service or other direct customer contact work preferred.
• 6 months’ call center experience in a fast-paced work environment preferred.
• Fast typing with experience in data entry.

Responsibilities

• Deliver excellent customer service to facility partners, patients, and AmeriPro teams during all interactions.
• Coordinate and schedule outgoing transports using AmeriPro systems and facility tools.
• Partner with case management, nursing, and facility leadership to oversee each transport from request through departure.
• Prepare and verify all required documentation, data, and patient belongings for seamless transport.
• Monitor and communicate transport status updates clearly and promptly, including any changes.
• Participate in facility and internal meetings to review transport activity and address workflow or logistical needs.
• Maintain accurate entries within the ComputerAided Dispatch (CAD) system, including insurance verification.
• Follow AmeriPro EMS policies and procedures while contributing positively to a collaborative team environment.

Benefits

• Competitive compensation
• Paid Time Off starting at 2 weeks; increases with tenure.
• Expansive Benefits package includes Medical, Dental, Vision, Voluntary Short-term Disability, Life, Accident and Critical Illness, Hospital Indemnity.
• Employer-paid Basic Life and AD&D
• 401(k) Employer Match 50% up to first 6% of Eligible Compensation
• Paid uniforms
• Tuition reimbursement
• Employee assistance programs (EAP)
• Employer $600 contribution to HSA with an HDHP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees