Patient Flow Coordinator, Registered Nurse (RN) - One Call Center- Rotating

VCU Health • Richmond, VA

2d

About The Position

At VCU Health, we’re driven by a mission to preserve & restore health for all Virginians through excellence in patient care, education, & research. We are currently seeking a skilled & proactive Patient Flow Coordinator (RN) to join our team. This critical role ensures seamless coordination of patient placement, transfers, & admissions across the VCU Health System enterprise. The Patient Flow Coordinator (RN) is a fast-paced, high-visibility, & high-impact position serving at the heart of the organization as the central hub for intra- & interfacility patient transfers & bed placement operations. This role collaborates with clinical leaders in the inpatient, perioperative, & emergency department settings to coordinate & optimize the safe & efficient movement of patients from all points of entry throughout the health system. A high level of clinical expertise & critical thinking, collaboration, & multitasking are required to effectively triage by patient acuity & clinical needs, evaluate capacity, & optimize throughput in compliance with hospital policies, EMTALA regulations, & departmental procedures to drive optimal patient care outcomes.

Requirements

• Diploma or Associates Degree from a professional nursing program recognized and/or approved by the corresponding state’s Board of Nursing. All Patient Flow Coordinators without a Bachelor's degree in Nursing (or higher) will be required to enroll in an approved RN to BSN program within two years of their start date and to complete the program within five years of their start date.
• Current RN licensure in Virginia or eligible compact
• BLS certification
• Three (3) years clinical experience in an acute care setting
• Employee must complete 15 contact hours of Continuing Nursing Education during this evaluation cycle.
• Cultural Responsiveness: Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice To Haves

• Master’s Degree in Nursing or related field
• Five (5) years of clinical experience in an acute care setting
• Two (2) years leadership experience to include, but not limited to, precepting, charge nurse experience, leading projects/initiatives
• Clinical triage experience
• ICU, Operating Room/PACU, or ED experience

Responsibilities

• Coordinate patient flow operations for pediatric & adult patient populations across the VCU Health System enterprise
• Triage & assign bed placement based on clinical status, acuity, diagnosis, level of care, nursing competencies, & unit capabilities.
• Act as a clinical & administrative resource for complex patient care & bed assignment situations.
• Facilitate bilateral patient transfers, collaborating with external health systems within the region & beyond, VCU Lifecom, EVS, transport, & clinical team members.
• Identify & address barriers to patient flow in collaboration with physicians, nurse leaders, & operational teams.
• Monitor & guide adherence to established protocols & policies regarding bed placement & patient care delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees