Patient Flow Coordinator, Imaging - Administration, FT, 10A-6:30P
About The Position
Coordinates all patient flow related issues to ensure excellent customer service, minimal wait times and high employee productivity. Ensures the clerical and technical departments receive additional support when needed and patient‘s needs are met. Demonstrates excellent leadership skills when addressing staff and/or patients regarding waits and delays, or patient and guest service issues. Interacts and works cooperatively with patients and ancillary departments to assure patient satisfaction. Estimated pay range for this position is $18.32 - $23.82 / hour depending on experience.
Requirements
- High School, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience required.
- Basic Life Support.
- Must meet BH registration accuracy and productivity standards for at least the most recent 3 months.
- Excellent interpersonal communication skills (verbal and written).
- Excellent customer service skills.
- Ability to work in a high volume, fast paced work environment.
- Ability to perform basic mathematical calculations.
- Minimum Required Experience: 1 Year
Nice To Haves
- Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
- Knowledge of insurance contracts, collections, authorizations, and pre-certification.
- Basic knowledge of Microsoft Word and Excel.
- Basic knowledge of Medical Terminology.
- Bilingual (English/Spanish).
Responsibilities
- Coordinates all patient flow related issues
- Ensures excellent customer service
- Minimizes wait times
- Maintains high employee productivity
- Ensures clerical and technical departments receive additional support when needed
- Ensures patient‘s needs are met
- Demonstrates excellent leadership skills when addressing staff and/or patients regarding waits and delays, or patient and guest service issues
- Interacts and works cooperatively with patients and ancillary departments to assure patient satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
