Patient Financial Svcs Specialist - Part time

Munson Healthcare•Traverse City, MI

2d•Onsite

About The Position

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country. Invested in You Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges. Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings A Day in the Life The role of the Specialist is to be knowledgeable in all disciplines of the Financial Counseling department. The Specialist provides leadership and support to the Financial Counseling team. In addition, this position acts as a resource for business functions related to all vendor and/or department operational processes and tasks. Uses effective customer service/interpersonal skills at all times. Present a team oriented, leadership role, promoting vision, goal-oriented direction, and creativity within work teams. Exercises a high degree of control over confidential information. Utilizes operational reporting to identify areas of opportunity for improvement. Uses logic, data and reasoning for decision making. Uses process improvement techniques, including LEAN thinking, in daily work processes. Responsible in maintaining vendor documentation/reporting. Schedules and lead vendor quality and/or scorecard meetings. Maintains all vendor portals and processes all vendor accounts. Works reports per priority matrix. Trains new hires on team specific functions/processes. Supports staff and acts as a resource for questions. Assists with quality reviews and productivity. Ensures metrics perform within established parameters. Compiles and order supply requests for the department. Performs other duties and responsibilities as assigned.

Requirements

Associate’s degree in Health Services Administration or Business related field.
In lieu of degree, consideration will be given to a candidate with three (3) years revenue cycle experience and/or 1-2 years of post-high school education.
Two (2) years of experience specific to discipline.

Responsibilities

Be knowledgeable in all disciplines of the Financial Counseling department.
Provide leadership and support to the Financial Counseling team.
Act as a resource for business functions related to all vendor and/or department operational processes and tasks.
Use effective customer service/interpersonal skills at all times.
Present a team oriented, leadership role, promoting vision, goal-oriented direction, and creativity within work teams.
Exercise a high degree of control over confidential information.
Utilize operational reporting to identify areas of opportunity for improvement.
Use logic, data and reasoning for decision making.
Use process improvement techniques, including LEAN thinking, in daily work processes.
Responsible in maintaining vendor documentation/reporting.
Schedule and lead vendor quality and/or scorecard meetings.
Maintain all vendor portals and processes all vendor accounts.
Work reports per priority matrix.
Train new hires on team specific functions/processes.
Support staff and act as a resource for questions.
Assist with quality reviews and productivity.
Ensure metrics perform within established parameters.
Compile and order supply requests for the department.
Perform other duties and responsibilities as assigned.