Patient Financial Services Representative

Woburn Hospital • Goshen, IN

19h

About The Position

Assumes responsibility for answering all incoming calls for the Patient Financial Services Reps (I & II). Will provide customer service to all patients calling into the Department and eliminate the need for voicemail for these incoming calls. Works as a resource to the Patient Financial Services Reps I & II to assure that complete follow-through occurs with each patient inquiry. Assumes responsibility for all mail correspondence and posting to accounts when there is no payment associated with a claim.

Requirements

• High School graduate or equivalent required.
• 3 years of medical billing experience in A/R.

Nice To Haves

• Medical billing knowledge to include UB & HCFA billing is preferred.

Responsibilities

• Answering all incoming calls for the Patient Financial Services Reps (I & II).
• Provide customer service to all patients calling into the Department.
• Eliminate the need for voicemail for these incoming calls.
• Work as a resource to the Patient Financial Services Reps I & II to assure that complete follow-through occurs with each patient inquiry.
• Assume responsibility for all mail correspondence and posting to accounts when there is no payment associated with a claim.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees