Patient Financial Services Representative
About The Position
The Patient Financial Services Representative plays a critical role in ensuring a smooth financial experience for patients within healthcare facilities across the United States. This position is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization. The representative acts as a liaison between patients and the healthcare provider, helping to clarify insurance coverage, explain charges, and resolve any discrepancies. By providing clear and compassionate communication, this role helps reduce patient stress related to medical expenses and promotes timely payments. Ultimately, the Patient Financial Services Representative contributes to maintaining accurate financial records and enhancing patient satisfaction through effective financial service delivery.
Requirements
- High school diploma or equivalent required.
- Previous experience in a customer service or financial services role, preferably within a healthcare setting.
- Basic knowledge of medical billing and insurance processes.
- Strong communication skills, both verbal and written.
- Proficiency with computer systems and software commonly used in healthcare financial services.
Nice To Haves
- Associate degree or higher in healthcare administration, finance, or related field.
- Experience with electronic health record (EHR) systems and medical billing software.
- Familiarity with healthcare regulations such as HIPAA and patient privacy standards.
- Bilingual abilities to assist a diverse patient population.
- Certification in medical billing or coding is a plus.
Responsibilities
- Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options.
- Verify patient insurance information and eligibility to ensure accurate billing and reimbursement.
- Assist patients in setting up payment plans and provide guidance on financial assistance programs when applicable.
- Collaborate with internal departments such as billing, coding, and collections to resolve account discrepancies and ensure accurate account status.
- Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations.
Benefits
- Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
- Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
- Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
- Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
- Student Loan Repayment – Available for nurses and therapists.
- Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
- Generous PTO – A robust paid time off policy to support work-life balance.
- Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
