Patient Financial Services Representative

NORTHWEST SURGICAL•Vancouver, WA

8h•Onsite

About The Position

Rebound is hiring for a Patient Financial Services Representative for our Stonemill office located in Vancouver, WA. This position is required to work on site. Our Patient Financial Services Representatives ensure patients are financially cleared before their scheduled appointments or procedures. This role supports both professional and facility services by verifying insurance, reviewing registration, generating estimates, and coordinating upfront payments. You'll also review scheduled ASC surgical procedures to ensure they are covered and reimbursable, preventing loss of revenue.

Requirements

High School diploma required
Two years of healthcare or revenue cycle training
Two years of experience in insurance verification, patient access, or financial clearance.
Experience using Epic
Familiarity with ASC billing rules, insurance coverage policies, and self-pay workflows
Strong attention to detail, written communication skills, and ability to handle sensitive financial conversations.
Ability to deescalate tense situations and provide compassionate customer service.
Organized and detail oriented with strong follow-through
Goal oriented and able to meet call and solution targets in a fast-paced environment

Responsibilities

Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
Respond to patient inquires according to state and Federal laws or applicable internal policies.
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
Ensure proper billing procedures and privacy guidelines are implemented and carried out.
Verify insurance eligibility and benefits using Epic and Payer Portals.
Screen all self-pay accounts, as well as high deductible/co-insurance accounts for internal financial payment options.
Review and correct patient demographics and insurance coverage in Epic.
Generate accurate patient cost estimates for professional and facility services using Epic tools.
Contact patients to explain their estimated costs and payment options through MyChart, calls, texts, or letters.
Coordinate and document upfront payments and Payment Plans in Epic.
Review ASC surgeries to ensure the procedure is covered and payable in an ASC setting.
Flag any procedures that are not reimbursable in an ASC and notify the scheduling team.
Offer self-pay platform options for self-pay patients and assist in setting up those plans.
Identify patients who may have financial hardships and evaluate eligibility for financial assistance programs.
Manage Epic work queues daily to finalize all necessary steps ahead of the scheduled service date.
Document all actions and patient communications in Epic on both the RBD and RSC departments.
Manage assigned Epic work queues to ensure timely follow‑up on accounts requiring additional action after insurance processing, in accordance with financial policies.
Maximize reimbursement through effective collection practices.
Liaison between Rebound and our collection agency.
Escalate complex cases to Supervisor as needed.
Perform other duties as assigned.

Benefits

Medical/Vision/Rx
Dental
401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
Company paid Life Insurance/AD&D
Voluntary Life insurance/AD&D
Company paid short and long-term disability
Flexible Spending and Health Saving Accounts
Employee Assistance Program
Free Parking
Paid Time Off accrued at up to 24 days in your first year based on FTE