Patient Financial Representative

Central Ohio Urology Group • Columbus, OH

1d

About The Position

The role of the Patient Financial Representative is to provide customer financial support to all patients as well as interact as part of a team, consistently demonstrating respect and consideration to fellow staff members. Certain duties of the Patient Financial Representative may vary based upon business office need.

Requirements

• High School graduate or equivalent required
• 2 years of medical financial experience
• Minimum of one (1) year experience preferred
• Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills
• To perform this job successfully, an individual should have thorough knowledge in computer information systems, EMR, HER, Clearing House, and Microsoft office.
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Responsibilities

• Completing all Good Faith Estimates for the ASC and Offices.
• Answering incoming calls and providing support to patients and internal customers.
• Pulls and works small balance report, unapplied report, patient credit balance report and collection report.
• Works with PCB or current bad debt vendor by pulling collections report and scrubbing report to provide collection report to move patients to bad debt.
• Works the unclaimed funds report and follows process to mail patients’ letters and send requests for unclaimed funds to be sent back to Medicaid.
• Works special projects as assigned by direct Supervisor or Director.
• Provides patients out of pocket costs for scheduled or unscheduled procedures.
• All other duties as assigned by leadership.

Benefits

• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees