Patient Financial Services Representative

Franklin County Medical Center•Preston, ID

8d•Onsite

About The Position

The Patient Financial Services Representative supports Patient Service Representatives and assists patients with financial inquiries related to their care. This role helps patients understand their financial responsibilities, provides clear explanations of billing statements, and facilitates payment processing. The representative ensures a positive and professional patient experience while upholding hospital policies and maintaining confidentiality. The duties listed below are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this job.

Requirements

Proficient in Microsoft Office Suite or related software
Thorough understanding of education tracking practices and techniques
Excellent leadership skills
Ability to interact effectively with people who have widely differing backgrounds
Excellent oral and written communication skills in English
Attention to detail and follow-through on work tasks
Ability to handle many tasks at one time
Ability to develop and maintain relationships with vendors
Excellent interpersonal and conflict resolution skills
Excellent organizational skills and attention to detail
Excellent time management skills
Strong analytical and problem-solving skills
Ability to prioritize educational courses
Ability to act with integrity, professionalism, and confidentiality
Proficiency with or the ability to quickly learn the organization's electronic medical record, medical equipment, and other technologies
Proficiency in faxing, emailing, and Google Suite
Ability to perform basic mathematical calculations, balance and reconcile figures, and perform some statistical analysis
Must have a High School Diploma or GED Equivalent
Ability to understand and explain basic billing and insurance concepts
Basic proficiency with computers and office software
Previous experience in healthcare billing, patient financial services, customer service, or a related field
Familiarity with medical terminology, insurance processes, or hospital billing systems
Regular and predictable attendance
Regularly required to sit, bend, stoop, and stretch
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
Requires a normal range of hearing and eyesight to record, prepare, and communicate appropriate reports
Frequently able to lift/carry up to 50 pounds
This job's specific visual abilities include reading and interpreting reports and data
Prolonged periods sitting at a desk and working on a computer
Must be able to access and navigate throughout the department within the organization's facilities
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, accessing necessary information, emailing, and relocating educational equipment to classrooms, among other tasks

Responsibilities

Provide patient financial support
Respond to patient calls and inquiries regarding financial questions, billing concerns, and account details
Explain insurance coverage, out-of-pocket costs, and patient financial responsibility in a clear and compassionate manner
Review and interpret billing statements, insurance explanations of benefits (EOBs), and account balances
Process patient payments accurately and securely
Assist patients with setting up payment plans when appropriate
Document all interactions and transactions in the hospital’s billing or EMR systems
Work closely with Patient Service Representatives to provide support for complex billing questions
Escalate issues to the Revenue Cycle Director or Patient Service Supervisor as needed
Maintain strong working relationships with other business office team members
Follow hospital financial policies and procedures
Ensure accuracy in all patient account updates, documentation, and payment handling
Maintain confidentiality by protecting sensitive, proprietary, or confidential information. Adhere to HIPAA privacy and security requirements
Protects patients and employees by adhering to infection-control policies and protocols
Must wear Personal Protective Equipment (PPE) as required to maintain Infection Control Standards as set by the facility
Performs other related duties as assigned