Patient Financial Services Representative
About The Position
It's more than a career, it's a calling. IL-SSM Health Good Samaritan Hospital - Mount Vernon Worker Type: Regular Job Highlights: Qualifications : Experience with patient access, cashier, accounting and/or collections is strongly preferred. Schedule : Monday - Friday 7:30am - 4pm Location: SSM Health Good Samaritan Hospital - Mount Vernon At SSM Health, we believe in providing our employees with a fulfilling career. We strive to create an environment where individuals can grow both personally and professionally. Our company values diversity, innovation, and collaboration, and we are committed to making a positive impact on the communities we serve. Joining SSM Health means becoming part of a team that is dedicated to providing exceptional patient care and making a difference in people's lives. Our employees are passionate about what they do, and their commitment to our mission is what sets us apart. Pay Range: $18.09 - $27.14 Pay Rate Type: Hourly SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. Job Summary: Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.
Requirements
- High School diploma/GED or 10 years of work experience
- One year experience
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication.
- Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
Nice To Haves
- Experience with patient access, cashier, accounting and/or collections is strongly preferred.
Responsibilities
- Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
- Educates patient regarding financial assistance programs when appropriate.
- Obtains patient demographic information and requests financial responsibility from the patient.
- Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
- Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
- Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
- Validates Master Patient Index according to departmental policy.
- Interprets physician orders.
- Identifies process improvement opportunities and participates in improvement plans.
- Works on special projects as needed.
- Performs other duties as assigned.
Benefits
- SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
- Explore All Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
