Patient Financial Counselor

University of Washington Medical Center•Seattle, WA

9d•Hybrid

About The Position

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Financial Counselor. WORK SCHEDULE 100% FTE (40 hours per week) Monday - Friday; 8:00am - 4:30pm Day Shift Hybrid after a 6-month probation period POSITION HIGHLIGHTS This is an onsite position for the first 6 months, with potential for transitioning to a hybrid work schedule upon successful completion of the probationary period Participate in interviewing patients to determine appropriate insurance coverage and/or Financial Assistance Refer uninsured patients for Medicaid/Financial eligibility screening Prepare estimates of fees upon request from Patient Care Consultants Review payment options with patients PRIMARY JOB RESPONSIBILITIES Interview patients and determine appropriate insurance opportunities Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D Manage and resolve a high volume of phone inquiries and referrals Manage all aspects of UW Medicine’s Financial Assistance application process Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools Document progress of each case in Epic notes Prepare price estimates and collect payments Demonstrate knowledge and understanding of patient privacy rights Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine Perform other related duties as required REQUIREMENTS High school diploma or GED certificate One year of experience in a medical office setting An equivalent combination of education and experience may substitute for stated requirements ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations, including: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $45,432.00 annual Pay Range Maximum: $64,968.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search box (such as “custodian,” “nursing” or “manager”) to explore available opportunities. To find temporary opportunities, enter “temporary” in the search box. If you are a current UW employee: You must log into Workday and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the University of Washington. Learn more about the benefits that could be available to you as a UW employee. Sign up for Job Alerts to be notified about job opportunities at the UW that interest you; you’ll be one of the first to learn when openings become available. You will be asked to create an account if you do not already have one.

Requirements

High school diploma or GED certificate
One year of experience in a medical office setting
An equivalent combination of education and experience may substitute for stated requirements

Responsibilities

Interview patients and determine appropriate insurance opportunities
Complete applications which include Health Care Exchange, Medicaid, Medicaid Expansion, and Medicare Part D
Manage and resolve a high volume of phone inquiries and referrals
Manage all aspects of UW Medicine’s Financial Assistance application process
Appropriately assess patient’s needs and potential funding and obtain and verify insurance through various web tools
Document progress of each case in Epic notes
Prepare price estimates and collect payments
Demonstrate knowledge and understanding of patient privacy rights
Maintain confidentiality of all medical, financial, or other sensitive materials in printed, electronic, or verbal form
Access and use the minimum necessary patient-identifiable information to perform job responsibilities and duties for authorized purposes only
Interpret hospital policies, procedures, and services to patients, patient representatives, and inter/intra-hospital departments and community facilities
Perform work that supports patient financial relations, resolution of billing problems, and the financial assessment protocols of UW Medicine
Perform other related duties as required