Patient Financial Coordinator II, Oral and Maxillofacial Surgery & Hospital Dentistry Clinic in Wilmington

ChristianaCare • Wilmington, DE

1d • $26 - $38 • Onsite

About The Position

ChristianaCare Oral and Maxillofacial Surgery & Hospital Dentistry Clinic is looking for a Patient Financial Coordinator II. The Edwin L. Granite, D.M.D., Oral and Maxillofacial Surgery & Hospital Dentistry Clinic is located at 501 West 14th Street in Wilmington, Delaware. For more than 60 years, the Department of Oral Maxillofacial Surgery & Hospital Dentistry has provided high‑quality, low‑cost dental care to uninsured and underinsured members of the community. Services are delivered by dental residents who have completed dental school and are pursuing an additional year of hospital-based training. Care is closely supervised by dedicated volunteer community dentists and experienced faculty members. The Financial Coordinator serves as a key advocate for patients and families by securing detailed insurance benefits and financial information related to hospital dentistry and oral surgery services. This role partners closely with interdisciplinary team members to obtain required authorizations and prepare accurate documentation, ensuring all services are billed correctly and efficiently.

Requirements

• Minimum of a high school diploma or equivalent.
• 2-3 years of finance experience required; healthcare setting preferred.
• Extensive knowledge and comprehension of insurance standards and regulations required.

Nice To Haves

• Associate degree in business or healthcare field with course work in accounting, business and/or health care administration preferred.
• Medical, Dental and Oral Surgery experience is a plus.
• Managed care experience and related experience with third party payor processes related to inpatient, outpatient and physician billing and specialized documentation requirements relating to transplant coverage a plus.

Responsibilities

• The Financial Coordinator II serves as the primary resource for patients seeking information about insurance coverage, self‑pay fees, and other financial matters related to hospital dentistry and oral surgery.
• In this role, the Financial Coordinator II advocates for patients and families, acting as a liaison with insurance companies to gather necessary insurance details, verify benefit eligibility, and secure required preauthorization’s.
• The Financial Coordinator II present approved treatment plan fees to patients, obtain signatures and payments, and ensure all financial documentation is complete and accurate.
• The Financial Coordinator II research and documents insurance plans, resolves billing or payment discrepancies by collaborating with patients, billing departments, and insurance carriers, and helps uninsured or underinsured patients identify available financial assistance resources.
• The Financial Coordinator II maintain comprehensive and up‑to‑date records of accounts requiring verification, review, or payment, and provide essential information to billing specialists to support accurate and timely claims processing.
• Additionally, the Financial Coordinator II facilitates the resolution of patient billing issues, adheres to all departmental safety practices, promptly reports potential hazards, and performs related duties as assigned.

Benefits

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family.
• Retirement Planning & Financial Well‑Being Access two retirement plan options, including a 403(b) with company contributions, plus professional retirement planning services and financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED