Patient & Family Coordinator - Compliance Risk Services
About The Position
Serves as a liaison between patients/family members and staff/employees to promote improved communications, processes and patient experience and to reduce the risk of litigation to the organization. Work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH), and to ensure compliance with all regulatory requirements from the aforementioned bodies.
Requirements
- High School Diploma or equivalent
- Five (5) years relevant experience
- PA Act 31 Child Abuse Training Certificate.
Responsibilities
- Serves as a liaison between patients/family members and staff/employees to promote improved communications
- Work with clinical and non-clinical staff to address patient feedback regarding compliments, complaints and grievances as defined by the Centers for Medicare and Medicaid Services (CMS) and as regulated by the Department of Health (DOH)
- Ensure compliance with all regulatory requirements
Benefits
- Employee Wellness Programs
- Fitness Discounts (University Fitness Center, Peloton)
- Generous Paid Time Off, Personal Time, and Paid Parental Leave
- Retirement
- Extended Illness Bank
- Life Insurance
- Identity Theft Protection
- Competitive Pay
- Tuition Reimbursement
- PAWS UP employee recognition program
- HR Solution Center
- Learning and Organizational Development
- Virtual Benefits Orientation
- Employee Exclusive Concierge Service for scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
