Family Services Coordinator
About The Position
Coordinate patient encounters and provide patient support services to ensure that each customer encounter is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement. Duties may include: scheduling patient appointments, coordinating care with other services and minimizing access delays, processing incoming referrals, triaging patient telephone calls to appropriate resources, collecting and/or updating demographic and financial information, investigating pre-authorizations and approval for insurance, checking in patients, processing co-pays and patient charge documents, and establishing systems and resources to improve processes and efficiency of the patient experience.
Requirements
- High school diploma or equivalent experience.
- Minimum of one (1) year customer service and/or administrative support experience.
- For staff that work in schools, prior to the start of employment, individuals are required to submit a copy of a receipt directly to Human Resources (electronically) confirming they have completed the fingerprinting process as outlined by the Office of Superintendent of Public Instruction (OSPI)”.
Nice To Haves
- Bachelor’s Degree.
- Minimum of three (3) years experience working in a health care setting or related field.
- Significant experience working with the general public in a health care/customer service environment.
- Familiarity with other cultures/bilingual skills.
Responsibilities
- scheduling patient appointments
- coordinating care with other services and minimizing access delays
- processing incoming referrals
- triaging patient telephone calls to appropriate resources
- collecting and/or updating demographic and financial information
- investigating pre-authorizations and approval for insurance
- checking in patients
- processing co-pays and patient charge documents
- establishing systems and resources to improve processes and efficiency of the patient experience
Benefits
- Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
