Patient Experience Specialist

ProgressiveHealth Career•Newburgh, IN

52d•Onsite

About The Position

Patient Experience Specialist – ProgressiveHealth of Indiana, LLC – Newburgh, IN We are looking for an energetic and customer service-driven Patient Experience Specialist to join our team! This position will hold the front office responsibility within our patient settings. This is a full-time, in-office position with a weekday, day-shift schedule. No previous experience is needed but would be ideal to have. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team! Full-time opportunity! M-F Schedule - 8 am -5/5:30pm This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Requirements

Have a high school diploma or GED
Have at least a year of related experience and/or training
Have the ability to stand, walk, and sit throughout the entire assigned shift
Have a high degree of professionalism in both written and verbal communication
Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
Have the ability to work both independently and in a team environment, without constant supervision
Be able to maintain confidentiality
Be able to adapt, learn, and multitask in a fast-paced setting
This position requires candidates to be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.).

Nice To Haves

Past medical office experience is preferred but not required

Responsibilities

Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
Registering patients (check-in/out) and ensuring all information is complete and accurate
Coordinating with the patient and/or referring physician to obtain referrals
Documenting referrals as directed in appropriate logs
Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
Collecting all monies that are due prior to each visit
Could include co-payments, deductibles, co-insurance, and payments on statements
Answering incoming telephone calls in a consistent and professional manner, with attention to detail
Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator

Benefits

Opportunity for important work/life balance
Monthly bonus potential
Paid time off (PTO) & paid holidays
A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
Health improvement plan opportunities to lower premium costs
FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents
Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
Company-sponsored basic life/AD&D insurance and long-term disability insurance
401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period
Opportunities for growth and advancement