Patient Experience Representative II-Ambulatory (Needham)

Children's Hospital Boston•Needham, MA

29d

About The Position

Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.

Requirements

High School Diploma / GED
Internal: Minimum 6 months as a PER;
External: Minimum of 6 months relevant healthcare experience

Responsibilities

Customer Service: Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.
Registration: Registers new patients, verifies insurance information, and collects co-payments.
Patient Coordination: Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.
Administrative Tasks: Answers calls, manages calendars, schedules meetings and events, and provides clerical support.
Records Management: Collects and organizes patient medical records, processes letters, and handles prescription refill requests.
Technology Use: Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.
Process Improvement: Contributes to departmental projects aimed at improving processes and systems.