Patient Experience Representative 1

Merakey•Philadelphia, PA

3d•$19 - $22•Onsite

About The Position

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey Total Health, we aim to be the first choice in health care for the communities we serve! We are looking for a Patient Experience Representative with a patient-first approach to service to join our growing team at our Community Primary Care location in Mt. Airy. The Patient Experience Representative serves as the first and last point of contact for patients, playing a critical role in ensuring a welcoming, efficient, and compassionate experience. The ideal candidate is friendly, detail-oriented, and committed to delivering high-quality service to every patient! Merakey Total Health is a new, non-profit community health center, focused on providing whole person care. We believe all people deserve access to high-quality, comprehensive care, and that collaboration is the best way to serve our communities. Merakey Total Health provides comprehensive primary care, preventative care, behavioral health support, and wellness services. At Merakey Total Health, we care about each other and are committed to providing the very best care to those we serve.  Merakey Total Health strictly follows a zero-tolerance policy for abuse. Merakey Total Health is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey Total Health welcomes all Veterans to apply!

Requirements

5 years of experience in a medical office or customer service role preferred
Knowledge of medical terminology, insurance processes, and EMR systems preferred
High school diploma or equivalent required; associate degree preferred
Excellent communication, multitasking, and organizational skills
Proficiency in Microsoft Office and EMR scheduling software
Must be able to work onsite MON and TUE 8am-4:30 pm, WED 8 am-6:30 pm, THUR 8am-4:30 pm, FRI 7am-1:30pm

Nice To Haves

Bilingual (Spanish) is a plus!
Medical assistant training with or without certification is a plus!

Responsibilities

welcoming and professional customer service for all guests and visitors
patient check-in and check-out
appointment scheduling and communication
communicating financial policies and billing procedures to patients
verifying and collecting financial information and payments
supporting back-office administrative tasks
compliance to organizational policies and procedures

Benefits

Medical, Dental and Vision insurance plans as well as competitive compensation plans.
Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
DailyPay -- access your pay when you need it!
On the Goga well-being platform, featuring self-care tools and resources.
Access Care.com for backup childcare, elder care, and household services.
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
Tuition reimbursement and educational partnerships.
Employee discounts and savings programs on entertainment, travel, and lifestyle.
Access to Pryor Online Learning for free online personal development classes.