Patient Experience Representative 1

Merakey • Philadelphia, PA

9h • Onsite

About The Position

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Merakey strictly follows a zero-tolerance policy for abuse. Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Requirements

• 5 years of experience in a medical office or customer service role preferred
• Knowledge of medical terminology, insurance processes, and EMR systems preferred
• High school diploma or equivalent required; associate degree preferred
• Excellent communication, multitasking, and organizational skills
• Bilingual (Spanish) is a plus!
• Medical assistant training with or without certification is a plus!
• Proficiency in Microsoft Office and EMR scheduling software
• Must be able to work onsite MON and TUE 8am-4:30 pm, WED 8 am-6:30 pm, THUR 8am-4:30 pm, FRI 7am-1:30pm

Nice To Haves

• 5 years of experience in a medical office or customer service role
• Knowledge of medical terminology, insurance processes, and EMR systems
• associate degree
• Bilingual (Spanish)
• Medical assistant training with or without certification

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees