Patient Experience Rep

Capital Health•Pennington, NJ

60d•$16•Onsite

About The Position

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Position Overview Ensures that inquiries and requests are addressed in a friendly and responsive manner. Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction. Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations. Responds immediately to guest inquiries. Provides proactively patient and guest comfort and emotional support as needed. Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter. Utilizes service recovery skills as appropriate in problem solving situations. Promptly and courteously answers phones and provides clerical and administrative services as needed. Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment. Performs temperature screenings on all individuals entering Capital Health facilities as needed. Presents a professional image at all times. Maintains a moderate noise level. Maintains a neat and orderly front desk for a positive first impression. Adheres to wearing appropriate attire and maintenance.

Requirements

Education: High school diploma or equivalency.
Experience: One year previous experience.

Responsibilities

Ensures that inquiries and requests are addressed in a friendly and responsive manner.
Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.
Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.
Responds immediately to guest inquiries.
Provides proactively patient and guest comfort and emotional support as needed.
Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.
Utilizes service recovery skills as appropriate in problem solving situations.
Promptly and courteously answers phones and provides clerical and administrative services as needed.
Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.
Performs temperature screenings on all individuals entering Capital Health facilities as needed.
Presents a professional image at all times.
Maintains a moderate noise level.
Maintains a neat and orderly front desk for a positive first impression.
Adheres to wearing appropriate attire and maintenance.

Benefits

For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

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