School Experience Rep

CADY•Alpharetta, GA

7d•$21 - $21•Onsite

About The Position

As a School Experience Representative (SXR), you are the dedicated point of contact for your assigned schools. You schedule events, provide proactive support, and ensure a seamless experience for educators and students. From managing school accounts to coordinating Picture Days and Senior Roadshows, you are the heartbeat of our school partnerships.

Requirements

Must be at least 18 years old
Must pass a satisfactory background check
Excellent verbal and written communication skills
Strong attention to detail and multi-tasking abilities
Proficient with Microsoft Office and Google Suite
Strong analytical and problem-solving skills
Ability to work independently and as part of a cross-functional team
Minimum of one year customer service/account management experience (hospitality industry preferred)
Proven customer support experience
High School diploma or equivalent

Nice To Haves

Experience working in or with schools
Knowledge of yearbook production timelines or student-centered events
Photography knowledge
Familiarity with Adobe Creative Suite

Responsibilities

Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
Maintain accurate and complete customer profiles and school account information
Schedule and confirm all school photography events with precision and attention to detail
Collaborate with internal teams (studio, production, sales) to ensure smooth event execution
Respond quickly to requests from the sales team and schools
Track and manage all school interactions in the company systems
Complete onboarding processes for new schools, including contract verification and setup
Assist with seasonal and ongoing school-based projects and initiatives
Ensure full visibility into school production and studio jobs