Patient Experience Rep

Piedmont Healthcare • Macon, GA

27d

About The Position

Piedmont Macon Medical Center is a 310-bed facility providing compassionate, patient-centered care across a wide range of specialties, including: 24-hour emergency room Inpatient and same-day surgery, including innovative robotic surgical procedures Spine care and surgery Rehabilitation programs Behavioral health and substance abuse care An advanced cardiac center offering noninvasive heart procedures and open-heart surgery Cancer care and survivorship programs Robotic surgery procedures A birthing center for labor and delivery with access to a Level III Neonatal Intensive Care Unit Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Requirements

• H.S. Diploma or General Education Degree (GED) Required
• 1 year of experience in customer service, preferably in a healthcare environment Required

Nice To Haves

• Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
• Experience working with complex customer service situations Preferred

Responsibilities

• Serves as a liaison between the organization, patients, and patients' relatives.
• Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members.
• Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees