Patient Experience Rep - Family Practice - FT
About The Position
Performs clerical and general office work of moderate difficulty, assisting patients and scheduling appointments, answering phones. Performs a variety of clerical and related tasks in a medical office environment. Answers phones and takes legible messages with correct spelling into the medical record. Reviews providers schedule and schedules appointments; notify patients if provider is running behind; schedules procedures, tests and other studies (e.g. X-rays, sonograms, treadmills, EKGs etc) for patients as instructed by staff; reschedules appointments accordingly if the provider will be out; contact patients by phone or sending a letter if unable to reach by phone; and schedules follow-up appointments. Patient Experience Representative's purpose is to create a positive patient experience for each patient by promoting a positive attitude and striving to make a difference in the patient's visit.
Responsibilities
- Performs clerical and general office work
- Assists patients
- Schedules appointments
- Answers phones and takes legible messages with correct spelling into the medical record
- Reviews providers schedule and schedules appointments
- Notifies patients if provider is running behind
- Schedules procedures, tests and other studies (e.g. X-rays, sonograms, treadmills, EKGs etc) for patients as instructed by staff
- Reschedules appointments accordingly if the provider will be out
- Contacts patients by phone or sending a letter if unable to reach by phone
- Schedules follow-up appointments
- Create a positive patient experience for each patient by promoting a positive attitude and striving to make a difference in the patient's visit.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
