Patient Experience Program Manager

Common Spirit • Lakewood, WA

64d

About The Position

This job is responsible for providing professional expertise and guidance to site-based management, medical providers and staff in support of the creation of a strong and sustainable culture of patient-centered care that helps to deliver on the Virginia Mason Franciscan Health's (VMFH) mission to keep people and communities healthy and lead to better performance outcomes for the organization. Work focuses on change that will bring about higher clinical quality and efficiency, a safer patient environment, heightened employee engagement, improved financial results and greater competitive advantage. Inasmuch as patient experience is a mission-critical key to the future success of the organization, work goes beyond clinical experience of care to all interactions and touch points, with focus on alignment across all segments of the continuum and the spaces in between.

Requirements

• Bachelor's degree in business administration, organizational development or a healthcare-related field and four years of related work experience that demonstrates the attainment of the requisite job knowledge, skills/abilities.
• Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Water Transportation
• Number of Employees: 5,001-10,000 employees