Patient Experience & Operations Coordinator

Tower Health • West Reading, PA

1d

About The Position

The Patient Experience & Operations Coordinator:
Plays a key role in advancing patient satisfaction, care quality, operational efficiency, and system reputation by supporting initiatives that improve the patient and family experience while overseeing key workflows and operational processes across multiple sites.
Brings expertise in patient care, communication, and service recovery to drive improvements in patient perception of care, with a particular focus on HCAHPS outcomes and alignment with quality and safety goals.
Serves as a patient experience and operations resource, working alongside nursing, operational and interdisciplinary teams to proactively identify opportunities for improvement, streamline workflows, and ensure consistent practices between departments and sites.
Provides direct coordinating efforts across sites to ensure consistent service standards and operational alignment.
Directly impacts care delivery and patient satisfaction by combining clinical expertise with strategic insight and interpersonal leadership.
Supports the organization's commitment to exceptional care by aligning patient experience efforts with clinical quality, safety, and operational priorities.
Contributes to system-wide patient experience efforts with the primary focus being at Phoenixville and Pottstown Hospitals.
Work Schedule: M-F, 8:00am-5:00pm
#READ #LI-AH1

Requirements

• 4 year/Bachelor's Degree
• Completes and maintains all competencies and trainings as required for role.
• Relevant Experience
• Analytical Skills
• Collaborative Skills
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Leadership Skills
• Listening Skills
• Microsoft Office Applications
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Project Management Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

Responsibilities

• Supporting initiatives that improve the patient and family experience
• Overseeing key workflows and operational processes across multiple sites
• Driving improvements in patient perception of care
• Identifying opportunities for improvement
• Streamlining workflows
• Ensuring consistent practices between departments and sites
• Coordinating efforts across sites to ensure consistent service standards and operational alignment
• Aligning patient experience efforts with clinical quality, safety, and operational priorities

Benefits

• Generous time off
• Tuition assistance
• Comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program
• Retirement Savings Program
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees