Patient Experience Operations Coordinator

Albany Medical Center • Albany, NY

2d • $64,972 - $97,458

About The Position

The Patient Experience Operations Coordinator serves as the critical operational backbone of the Patient Experience (PX) Department. This multifaceted role provides high level administrative support to the VP and Chief Experience Officer (CXO), manages the day-to-day office operations for the PX team, oversees patient experience survey data, and serves as project specialist for key quality improvement initiatives for experience.

Requirements

• Bachelor's Degree - required
• Minimum of five years working in a healthcare setting - required
• Proficient in Microsoft Office Suite
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Nice To Haves

• Master's Degree - preferred

Responsibilities

• Administrative Manage calendar appointments for the CXO
• Schedule and manage department meetings
• Maintains time reporting for department
• Manages department ordering and supplies
• Manages reception functions of department
• Customer Service Contributes to the creation of a compassionate and caring environment for patients, families and colleagues through displays of kindness and active listening
• Demonstrates excellence in daily work by actively participating in performance and quality improvement activities and works toward enhancing patient/visitor/learner and workforce satisfaction
• Demonstrates effective teamwork within a collaborative environment
• Provides operational support for customers
• Provides one on one and group education for patient experience survey database to key stakeholders
• Patient Experience Data Management Conduct user management for survey database access
• Collect, organize and compile patient experience data
• Work to improve patient and family experience through metric tracking and reporting
• Develop systems to monitor and improve patient/customer satisfaction
• Design and prepare reports from patient experience data and provides to key stakeholders
• Implement methods to enhance the collection of data to assess and evaluate best course of action to improve patient experience delivery
• Project Specialist Assists in all phases of a project, from planning, execution, and through completion
• Develop workplans, track progress and deliver status reports to CXO
• Monitor and evaluate project timelines and activity, and report on progress to PX department and CXO

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees