Patient Experience Manager 4
About The Position
Apply today to be part of a team that makes every moment matter, while transforming the patient experience! Sodexo is seeking a Patient Experience Manager 4 to support McLaren Health System in Michigan. As part of our healthcare operations team, you will serve as a subject matter expert (SME) in patient food service, driving satisfaction, compliance, and operational success. Travel Requirement: This position involves regular regional travel to multiple sites and locations across Eastern and Northern Michigan. Candidates should be prepared to spend time on the road visiting different facilities, ensuring consistent support and collaboration across the region. Reliable transportation and flexibility to accommodate varying schedules are essential. A valid driver’s license and acceptable driver’s license record check is required. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being
Requirements
- Strong background in customer service, patient satisfaction, and team leadership
- Proven ability to train, coach, and develop teams to deliver exceptional service
- Excellent communication, problem-solving, and relationship management skills
- Minimum Education Requirement: Bachelor’s degree or equivalent experienceMinimum Functional Experience: 3 years
Nice To Haves
- Experience with HealthTouch, Cbord, Smartsheets, and Microsoft Office Suite a plus
Responsibilities
- Lead and manage Sodexo’s Patient Meal Programs and service standards across the hospital.
- Partner with hospital leadership and Sodexo managers to develop and execute action plans that elevate patient satisfaction scores.
- Conduct rounding, surveys, and assessments to monitor service quality and identify opportunities for improvement.
- Train and mentor frontline staff and managers on Healthtouch, service tools, and patient engagement practices.
- Collaborate with clinical and operational teams to ensure compliance with Sodexo and hospital standards.
- Serve as a liaison with clients, IT systems, and EMR platforms to support seamless patient services.
- Report on patient satisfaction metrics (Press Ganey, NRC, Experiencia) and implement strategies to improve outcomes.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
