Patient Experience Manager - Education
About The Position
The Patient Experience Manager – Education is responsible for developing and implementing the Patient Experience (PX) education strategy across Atlantic Health System and Atlantic Medical Group (AMG). This role leads the structured deployment and reinforcement of Atlantic Health’s internally branded experience framework, Extraordinary Caring in Action (ECA), and oversees education related to patient experience data, reporting, measurement methodology, and best practices. The Manager ensures that leaders, providers, and frontline team members are educated on the right topics, at the right time, and in the right format to support continuous PX improvement. This is an individual contributor role with no direct reports and does not oversee Service Excellence operations or direct patient feedback resolution.
Responsibilities
- PX Education Strategy & Planning
- Extraordinary Caring in Action (ECA) Implementation
- Patient Experience Data, Reporting & Methodology Education
- Continuous Improvement & Best Practices
- Education Delivery & Facilitation
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
