Patient Experience Manager 1

Sodexo•Worcester, MA

About The Position

Make a Meaningful Impact at an Award‑Winning Academic Medical Center Are you a relationship‑builder who is passionate about elevating patient satisfaction, an empathetic communicator, and inspired by data‑driven improvement? Sodexo is seeking an energetic and mission‑focused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center – Memorial Campus, located at 119 Belmont Street in Worcester, MA. UMass Memorial Medical Center is the region’s trusted academic medical center, serving Central Massachusetts with excellence in care, research, and patient‑centered service. What You'll Do Rounding with existing patients, families, and Nursing personnel Collaboration with hospital clinical and administrative leadership Collecting, organizing, and trending data Communicating findings with both Nutrition Services and interdisciplinary teams Daily patient meal rounding, interacting with patients and nursing staff Identifying and implementing process improvement initiatives to increase patient satisfaction What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Guest facing food service/hospitality experience Basic level computer skills Ability to work cross functionally as the liaison between the patients, dietitians, nurse managers Interest in partnering with the other Sodexo Managers to enhance the patient experience and dinning experience Ability to understand and analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance Demonstrate excellent communication and customer service skills Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Requirements

Guest facing food service/hospitality experience
Basic level computer skills
Ability to work cross functionally as the liaison between the patients, dietitians, nurse managers
Interest in partnering with the other Sodexo Managers to enhance the patient experience and dinning experience
Ability to understand and analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
Demonstrate excellent communication and customer service skills
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Responsibilities

Rounding with existing patients, families, and Nursing personnel
Collaboration with hospital clinical and administrative leadership
Collecting, organizing, and trending data
Communicating findings with both Nutrition Services and interdisciplinary teams
Daily patient meal rounding, interacting with patients and nursing staff
Identifying and implementing process improvement initiatives to increase patient satisfaction