Patient Experience Advisor

Nebraska Medicine • Omaha, NE

3d • Hybrid

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Patient Experience Advisor Are you a master of "The Why" behind the data? At Nebraska Medicine, we don’t just treat symptoms; we care for people. We are looking for a Patient Experience Advisor to serve as a high-impact strategist and culture champion. In this role, you aren’t just generating reports—you are a performance improvement leader, translating complex patient feedback into actionable change. You’ll act as a trusted consultant to clinical leaders, using your analytical prowess and coaching expertise to ensure our "Serious Medicine, Extraordinary Care" promise is felt in every interaction. If you have the data-driven mind of an analyst and the heart of a coach, your next career chapter starts here. Details: Patient Experience Advisor Candidate must live in Nebraska or Iowa This is a hybrid position, must be able to work on campus 90% of the time Preferred consideration will be given to applicants with coaching and clinical experience Resume REQUIRED for consideration Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! The Patient Experience Advisor will lead, plan, and coordinate efficient day to day project work of the Patient Experience team and provide related consultation and services to all levels of the organization in order to maximize organizational performance. Within the scope of patient experience, coach all levels of staff. In collaboration with management, contribute to organization wide culture effectiveness to support the accomplishment of the strategic mission. Provide data and survey process management and performance improvement project support of patient satisfaction surveys and patient complaints (e.g., lead improvement efforts, training, and staff education) in order to facilitate performance improvement initiatives throughout the organization. Required Qualifications: Patient Experience Advisor • Minimum of 4 years' experience working in healthcare, hospitality, business, or customer service environment required. • Bachelor's degree in a business or healthcare related field required. • Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders required. • Knowledge and experience with the use of computer applications including Microsoft Office Suite with proficiency in Word and Excel required. • Expertise with computer generated reports and knowledge of basic statistics required. • Experience in data collection, analysis and interpretation required. • Effective oral and written communication skills (e.g., adult teaching and facilitation) required. • Ability to maintain confidentiality, work independently and as a member of a team required. • Ability to travel between remote work locations within a single shift as necessary required. Preferred/Desired Qualifications: Patient Experience Advisor • Coaching certification preferred. • Consulting experience preferred. • Master's degree in a business or healthcare related field preferred. Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for. Use this tool to search for jobs with Nebraska Medicine. Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more. If you are seeking Physician Opportunities, please visit NebraskaMed.com/Careers/Physician-opportunities For opportunities in Food and Environmental Services, please visit NebraskaMed.com/Careers/Food-environmental-services The option to create an automated alert of new job postings is available to candidates. You must create/sign in to our external career site by clicking “Sign In” in the top right corner of the page. If you have not created a sign in yet, please follow the directions on the page. A confirmation email will be sent that you must confirm before any job alerts will be sent. Job alerts are sent daily when a new job requisition is posted that meets your job alert criteria.

Requirements

• Minimum of 4 years' experience working in healthcare, hospitality, business, or customer service environment required.
• Bachelor's degree in a business or healthcare related field required.
• Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders required.
• Knowledge and experience with the use of computer applications including Microsoft Office Suite with proficiency in Word and Excel required.
• Expertise with computer generated reports and knowledge of basic statistics required.
• Experience in data collection, analysis and interpretation required.
• Effective oral and written communication skills (e.g., adult teaching and facilitation) required.
• Ability to maintain confidentiality, work independently and as a member of a team required.
• Ability to travel between remote work locations within a single shift as necessary required.

Nice To Haves

• Coaching certification preferred.
• Consulting experience preferred.
• Master's degree in a business or healthcare related field preferred.

Responsibilities

• Lead, plan, and coordinate efficient day to day project work of the Patient Experience team
• Provide related consultation and services to all levels of the organization in order to maximize organizational performance.
• Coach all levels of staff within the scope of patient experience.
• Contribute to organization wide culture effectiveness to support the accomplishment of the strategic mission in collaboration with management.
• Provide data and survey process management and performance improvement project support of patient satisfaction surveys and patient complaints (e.g., lead improvement efforts, training, and staff education) in order to facilitate performance improvement initiatives throughout the organization.

Benefits

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees