Carle Experience Advisor

Carle Health•Champaign, IL

1d•$31 - $53

About The Position

The Carle Experience Advisor will be responsible for leveraging data from patient perception surveys and other sources to optimize the patient experience throughout the Carle system. Will be responsible to recognize and share successes, identify and address challenges to providing excellent patient experiences, and use evidence-based methodologies to provide training and support to providers and staff. Responsible for forecasting and helping to address favorable and unfavorable patient experiences. Enhances employee and provider experience by supporting leaders to build a culture of excellence within individual departments. Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Requirements

Healthcare
Bachelor's Degree: Related Field

Nice To Haves

Project management and familiarity with Beryl Institute, Press Ganey, or Studer preferred.

Responsibilities

Demonstrate and champion behaviors consistent with organizational standards.
Using patient feedback and data, provide coaching, support, and resources to providers and staff.
Support departmental leaders in implementing best practices for patient experience.
Round, visit, and shadow in clinical areas to observe and support excellence in care delivery.
Facilitate skills labs and other learning opportunities to build staff confidence and competence.
Provide regular reports / scorecards / assessments to departmental leaders, medical leadership, and service line VPs.
Represent Carle Experience team on system-wide initiatives for service excellence.
Support Patient & Family Advisory Council meetings.
In consultation and collaboration with appropriateleader(s), develop action plans as needed to improve organizational performance in areas where scores require improvement and/or greater levels of staff awareness.
Meet with new staff and / or new providers to support onboarding and acculturation with Carle's behavior standards and best practices.
Perform other duties as assigned.