Patient Education Manager, Neurology, Heartland

Alexion•Kansas City, KS

12d

About The Position

The Patient Education Manager (PEM) is a key field-based role responsible for engaging the patient community, conducting patient education programs, partnering with advocacy groups, and supporting infusion sites of care as the subject matter expert for REMS requirements as well as product and disease education. The PEM will provide patients and caregivers disease state and product education throughout the patient journey. The PEM will interact with patients/caregivers, nurses, pharmacists, ancillary staff, physicians, and advocacy/support groups to prevent and address non-clinical barriers to patient education and onboarding. They will serve as the primary source for all regional patient community engagement activities. This role will support stakeholder needs for ongoing REMS topics, continuing education, audit support, and new certifications. They will work closely with all Alexion field roles as well as with the Commercial REMS Team to develop regional and national engagement strategies and tactics supporting ongoing REMS compliance and customer engagement.

Requirements

Minimum of 5 years total business experience in the healthcare or biotech industry
BA/BS Degree is required; a nursing, allied health, healthcare administration (advanced degree a plus)
Previous experience with IV infused products
Ability to travel up to 60-80% within a territory is required; ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends
Excellent presentation skills to diverse stakeholders in varied settings that may include up to 150+ people
Ability to work independently and manage time effectively to prioritize field activities
Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients.
High initiative, solid work ethic, and consistent accountability
Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
Valid driver's license and clean driving record
The duties of this role are generally conducted in a field environment. As is typical of a field-based role, employees must be able, with or without an accommodation to: travel by public transportation, automobile, train, or plane; work comfortably in a clinical setting; use a computer; engage in communications via phone, video, and electronic messaging; problem solve; engage in complex and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

Nice To Haves

At least 3 years field-based experience in account management, sales, or patient education preferred
Must be familiar with the relevant legal and regulatory components of the pharmaceutical and biotech industry, rare disease experience a plus
Certification or training in REMS
Strong understanding of REMS requirements and pharmaceutical regulations
Bi-lingual proficiency in Spanish language, both written and spoken
Understanding of rare disease advocacy landscape
Experience educating and supporting patients/caregivers
Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment

Responsibilities

Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions
Deliver in depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
Develop and execute comprehensive patient programming strategies that prioritize patient needs. Tailor initiatives to provide relevant education, support, and resources, optimizing patient engagement and outcomes across therapeutic areas
Share materials on the disease, diagnosis, and treatment support with patients as needed
Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilizing Alexion approved resources
Capture and report local business insights to enhance strategic plans and improve patient experience
Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
Build the rare disease network/relationships through local advocacy groups, rare disease related events, and attending patient conferences and events
Partner with Alexion Patient Advocacy Team to drive engagement and partnership
Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results
Collaborate effectively, building and maintaining strong relationships with cross functional team (i.e. Commercial, Medical, Marketing, and Patient Services) to ensure alignment of patient education initiatives with overall business strategies, driving optimal patient outcomes
Execute field visits at infusion centers to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
Support ongoing REMS certifications of infusion sites of care
Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
Gather feedback and insights from stakeholders to continuously improve stakeholder experience
Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
Support execution of ongoing compliance tactics related to all active REMS
Support successful implementation of any new REMS or REMS enhancements
Partner with Commercial REMS team to devise strategies to support REMS
Partner with Commercial colleagues to ensure infusion engagement strategy is pulled through successfully via aligned tactics
Develop and facilitate relationships with infusion nurses and other staff to support patients
Set up and participate in non-prescriber congresses and educational events on behalf of Alexion per approved policy
Partner and collaborate compliantly with other Alexion field teams on patient and HCP office education