Patient Navigator - Neurology

Geisinger•Danville, PA

1d•Onsite

About The Position

Full Time Day 8am - 4:30pm Monday - Friday; REQUIRES: Two years' related experience and High School Diploma or GED Job Duties: Coordinates patient care and maximizes patient satisfaction and experience. Partners with care providers to serve as a liaison to ensure effective communication with patients. Provides discharge information. Partners with providers to ensure a smooth transition at discharge to home or other facilities as required. Ensures additional resources are made available for the patient as needed. Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care. Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients. Serves as liaison with clinical and administrative personnel. Establishes point of contact for referring providers to create immediate access to provider templates. Develops and implements efficient patient navigational procedures. Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems. Develops, maintains, and audits standard operating procedures of patient access and utilization process. May provide administrative support as needed. Work is typically performed in a clinical and office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Caring for your health and well-being. Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic Geisinger contribution Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Requirements

Two years' related experience
High School Diploma or GED
Clerical I
Customer Service
Interpersonal Communication
Medical Records Systems
Multitasking
Working Independently

Nice To Haves

Associate's Degree

Responsibilities

Coordinates patient care and maximizes patient satisfaction and experience.
Partners with care providers to serve as a liaison to ensure effective communication with patients.
Provides discharge information.
Partners with providers to ensure a smooth transition at discharge to home or other facilities as required.
Ensures additional resources are made available for the patient as needed.
Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care.
Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients.
Serves as liaison with clinical and administrative personnel.
Establishes point of contact for referring providers to create immediate access to provider templates.
Develops and implements efficient patient navigational procedures.
Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems.
Develops, maintains, and audits standard operating procedures of patient access and utilization process.
May provide administrative support as needed.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contribution
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners