Patient Dining Manager

Sodexo•New York, NY

About The Position

Join a mission-driven team where your leadership directly impacts patient experience and care. Sodexo is seeking a Patient Dining Manager to support one of two premier New York City healthcare locations — NYC Health + Hospitals/Harlem and NYC Health + Hospitals/Bellevue. (This role will be based at a single location.) Each facility is a cornerstone of its community, delivering essential, high-quality care to diverse patient populations across the city. This is an exciting opportunity to join a well-established location with a strong, supportive management team, where collaboration and operational excellence are at the forefront. Why You’ll Love This Role: Be part of an iconic NYC healthcare institution serving vibrant, diverse communities Easy access to public transportation – conveniently located in Manhattan Work alongside experienced, supportive management teams who value collaboration Make a meaningful difference in patient experience and satisfaction every day Opportunities for career growth within Sodexo and NYC Health + Hospitals Ready to Make an Impact? Join Sodexo at NYC Health + Hospitals and be part of a team that is transforming patient care through service excellence. What You'll Do As the Patient Dining Manager, you will play a key leadership role in delivering compassionate, high-quality patient services: Lead, train, and inspire a team of union frontline employees Oversee daily patient dining operations, ensuring timely and accurate meal service Drive a culture of patient-centered care and service excellence Collaborate with nursing and clinical teams to support nutritional care plans Monitor and improve patient satisfaction scores (HCAHPS/Press Ganey) Ensure compliance with food safety and regulatory standards (HACCP, DOH, Joint Commission) Support continuous improvement and operational efficiency initiatives What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Experience in healthcare food service or patient dining operations Proven ability to lead in a union environment (preferred) Strong customer service and patient experience focus Ability to thrive in a fast-paced, urban healthcare setting Familiarity with bedside dining programs / food service systems is a plus Excellent communication and leadership skills Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Requirements

Experience in healthcare food service or patient dining operations
Strong customer service and patient experience focus
Ability to thrive in a fast-paced, urban healthcare setting
Excellent communication and leadership skills
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Proven ability to lead in a union environment (preferred)
Familiarity with bedside dining programs / food service systems is a plus

Responsibilities

Lead, train, and inspire a team of union frontline employees
Oversee daily patient dining operations, ensuring timely and accurate meal service
Drive a culture of patient-centered care and service excellence
Collaborate with nursing and clinical teams to support nutritional care plans
Monitor and improve patient satisfaction scores (HCAHPS/Press Ganey)
Ensure compliance with food safety and regulatory standards (HACCP, DOH, Joint Commission)
Support continuous improvement and operational efficiency initiatives