Patient Dining Manager

Sodexo Careers•New York, NY

About The Position

Join a mission-driven team where your leadership directly impacts patient experience and care. Sodexo is seeking a Patient Dining Manager to support two premier New York City healthcare locations — NYC Health + Hospitals/Harlem and NYC Health + Hospitals/Bellevue . ( This role will be based at a single location.) Each facility is a cornerstone of its community, delivering essential, high-quality care to diverse patient populations across the city. This is an exciting opportunity to join a well-established location with a strong, supportive management team, where collaboration and operational excellence are at the forefront. Why You’ll Love This Role: Be part of an iconic NYC healthcare institution serving vibrant, diverse communities Easy access to public transportation – conveniently located in Manhattan Work alongside experienced, supportive management teams who value collaboration Make a meaningful difference in patient experience and satisfaction every day Opportunities for career growth within Sodexo and NYC Health + Hospitals Ready to Make an Impact? Join Sodexo at NYC Health + Hospitals and be part of a team that is transforming patient care through service excellence. What You'll Do As the Patient Dining Manager , you will play a key leadership role in delivering compassionate, high-quality patient services:

Requirements

Experience in healthcare food service or patient dining operations
Proven ability to lead in a union environment (preferred)
Strong customer service and patient experience focus
Ability to thrive in a fast-paced, urban healthcare setting
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Familiarity with bedside dining programs / food service systems is a plus
Excellent communication and leadership skills

Responsibilities

Lead, train, and inspire a team of union frontline employees
Oversee daily patient dining operations, ensuring timely and accurate meal service
Drive a culture of patient-centered care and service excellence
Collaborate with nursing and clinical teams to support nutritional care plans
Monitor and improve patient satisfaction scores (HCAHPS/Press Ganey)
Ensure compliance with food safety and regulatory standards (HACCP, DOH, Joint Commission)
Support continuous improvement and operational efficiency initiatives