Part Time Patient Customer Service Representative

R1 RCM•Milwaukee, WI

19h•Onsite

About The Position

Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background is required as R1 will train you every step of the way, and this role is a fantastic launchpad for a growing healthcare career. Patients lean on you for support and reassurance, making you more than a data collector—you’ll be a calm, helpful presence during stressful times. You'll learn healthcare from the ground up, gaining valuable knowledge and skills from insurance basics to hospital workflows. The role is fast-paced, involving movement between computer screens, phone calls, and in-person interactions, balancing accuracy with compassion while working alongside clinicians and emergency staff. You'll be part of a supportive team environment where teammates and leaders are invested in your professional journey.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time