Part Time Patient Customer Service Representative

R1 • Baltimore, MD

2d • Onsite

About The Position

R1 is an industry leader transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful moments. No healthcare background is required as R1 provides training, and this role serves as a launchpad for a growing healthcare career. The position offers the opportunity to make a real difference by providing support and reassurance to patients, learn healthcare from the ground up (including insurance basics and hospital workflows), work in a fast-paced and engaging environment, and be part of a supportive team.

Requirements

• High School Diploma or GED
• Strong customer service experience

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees