Part Time Patient Customer Service Representative
About The Position
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this role an excellent launchpad for a healthcare career. R1 is dedicated to equal employment opportunity, ensuring practices regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination are not based on protected characteristics. The company is also committed to providing a workplace free from harassment. R1 is a pioneer in healthcare revenue management, having created the first Healthcare Revenue Operating System, a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With over 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually, providing unmatched operational insight to unlock greater long-term value for healthcare organizations.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
- opportunity to constantly learn, collaborate across groups and explore new paths for your career
- invested in your professional journey
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
