Patient Coordinator

Desert Vista Eye Specialist, PC•Gilbert, AZ

2d•Onsite

About The Position

A Perform all duties as Patient Coordinator professional. Assist in day-to- day operations of the front desk at all offices. Collaborate with clinic staff to ensure an efficient clinic workflow. Make sure charts are paired and insurances are verified one week and one day ahead. Plan coverage when people are out of the office. Train all new Patient Coordinators.

Requirements

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times

Responsibilities

Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
Assist in supervising Patient Services professionals, including but not limited to coordinating employees’ schedules.
Collaborate Patient Services Manager if writi ng/conducting Patient Services p rofessional performance evaluations.