Patient Coordinator

THE CENTER FOR RHEUMATOLOGY LLP • Albany, NY

1h

About The Position

Responsibilities include the following. Other duties may be assigned:
· Answer all incoming phone calls in the Albany office.
· Assist all patients, offices, doctors, companies, etc. calling.
· Register demos, insurance, etc. for all new patients for all TCFR office locations.
· Schedule new patients for all TCFR locations.
· Schedule all appointments (follow-ups, DEXAS, e-news, 2nd opinions, etc.) for every provider in the Albany office.
· Reschedule/cancel any Albany appointments that are necessary.
· Check voicemails.
· Create and send phone notes for all Albany phone calls.
· Call for records to other offices and hospitals.
· Fax and mail records.
· Call patients to advise them of any messages per the provider’s request.
· Transfer calls to the proper party.
· Page/call upstairs for all physician-to-physician calls.
· Answer calls from outside offices for new patient referrals and records.
· Scan and index multiple documents daily (records, new patient packets, consult forms, etc.)
· Mail out all new patient packets and letters.
· Call for medical records for all new patients.
· Hospital consultation calls/spreadsheet.
· After calling new patients referred to TCFR, keep track of all the new patients that were unable to get ahold of.
· Bump lists: Reschedule any appointments after the Manager of Patient Care & Coordination blocks the schedules for doctor’s vacations, sick days, etc. Send out letters/cards to any patients that have not called us back about rescheduling their appointment.
· Perform other duties as assigned.

Requirements

• To perform this job successfully, an individual should have knowledge of Medical Practice Software, Windows, and Microsoft Office.
• High school diploma or general education degree (GED); one year of experience working in medical office: scheduling, check-in/out/reception.

Responsibilities

• Answer all incoming phone calls in the Albany office.
• Assist all patients, offices, doctors, companies, etc. calling.
• Register demos, insurance, etc. for all new patients for all TCFR office locations.
• Schedule new patients for all TCFR locations.
• Schedule all appointments (follow-ups, DEXAS, e-news, 2nd opinions, etc.) for every provider in the Albany office.
• Reschedule/cancel any Albany appointments that are necessary.
• Check voicemails.
• Create and send phone notes for all Albany phone calls.
• Call for records to other offices and hospitals.
• Fax and mail records.
• Call patients to advise them of any messages per the provider’s request.
• Transfer calls to the proper party.
• Page/call upstairs for all physician-to-physician calls.
• Answer calls from outside offices for new patient referrals and records.
• Scan and index multiple documents daily (records, new patient packets, consult forms, etc.)
• Mail out all new patient packets and letters.
• Call for medical records for all new patients.
• Hospital consultation calls/spreadsheet.
• After calling new patients referred to TCFR, keep track of all the new patients that were unable to get ahold of.
• Bump lists: Reschedule any appointments after the Manager of Patient Care & Coordination blocks the schedules for doctor’s vacations, sick days, etc. Send out letters/cards to any patients that have not called us back about rescheduling their appointment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED