Patient Coordinator - SSH Urgent Care

South Shore Health•Abington, MA

1d•$19 - $26

About The Position

Acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care.

Requirements

Strong customer service skills both in person and by telephone required.
One to two (1–2) years healthcare office experience required.
Schedule and Location vary weekly, including rotating weekends and holidays.
Required - 2 weekend shifts per month.
Operation hours Monday - Friday 9a-7p (10-hour shift), Saturday - Sunday 9a-4p (7-hour shift)

Nice To Haves

Prior Epic experience for scheduling and registration preferred.
Previous interactions with patients and families preferred.

Responsibilities

CUSTOMER SERVICE/CHECK –IN Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.
PRE-REGISTRATION AND REGISTRATION Completes pre-registrations and registrations with respect for patient privacy and understands the impact of data accuracy on hospital operations.
SCHEDULING APPOINTMENTS Schedules appointments in an efficient, coordinated, integrated manner to maximize optimal utilization of resources and patient access to services.
CO-PAYMENT COLLECTION Adheres to department standards for timely collection of co-payment, completing all documentation and delivery according to department standard
DAILY ASSIGNMENTS AND LONG-TERM PROJECTS Works independently to complete daily assignments by the end of the shift and long-term assignments by deadline established
TECHNOLOGY: Embraces technological solutions to work processes and practices
PATIENT INTERACTION: Staff will work to enhance the patient experience in every interaction.
DEPARTMENT WORKFLOW AND OPERATIONS: Staff will work to together to facilitate a smooth department workflow:
DAILY OFFICE FUNCTIONS: Staff is able to independently manage daily office functions:
DISCHARGES: Reviews discharge list created by clinicians and discharges patients in an accurate and timely manner.