Patient Service Coordinator - Urgent Care

Hartford HealthCare•Stratford, CT

About The Position

Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Facilitates communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. This role requires coverage at other offices bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Requirements

High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
1 Year customer service experience in a fast-paced medical office preferred

Nice To Haves

EPIC experience preferred.

Responsibilities

Serves patients by greeting them
Answering routine questions
Registering patients
Maintaining records and accounts
Facilitates communication between patients and healthcare providers
Ensuring efficient office operations
Scheduling appointments
Responding to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards

Benefits

Career growth and movement opportunities within our network
On-going education and training
Robust Benefits Package
Generous PTO to promote work/life balance
Special Interest Groups
Referral Bonus Program (top leader number of employee referrals in the industry)
Wellness Programs
Employee Discount Programs
Supportive culture
Awards & Recognition
Flexible Scheduling
Rewarding Compensation
401K with company match
Clinical specialty opportunities