Patient Connections Specialist

American Addiction Centers • Huntersville, NC

2d • $21 - $31

About The Position

Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call. Maintains expert working knowledge of database applications while ensuring patient privacy. Works as a team player, while consistently achieving departmental goals and metrics. Facilitate patient requests in a safe manner. Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Superior customer service skills and/or call center experience preferred.
• One year in a medical office or healthcare experience preferred.
• Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.
• Must be able to lift up to 30 pounds.
• Must have intact senses of sight, hearing and touch.
• Must be able to speak and articulate clearly.
• Must be willing to work in a fast-paces environment.

Nice To Haves

• Bachelor's degree
• Superior customer service skills
• Call center experience
• One year in a medical office or healthcare experience
• Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.

Responsibilities

• Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
• Maintains expert working knowledge of database applications while ensuring patient privacy.
• Works as a team player, while consistently achieving departmental goals and metrics.
• Facilitate patient requests in a safe manner.
• Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED