Patient Connections Specialist

Advocate Health and Hospitals Corporation • Huntersville, NC

9h • $21 - $31

About The Position

Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call. Maintains expert working knowledge of database applications while ensuring patient privacy. Works as a team player, while consistently achieving departmental goals and metrics. Facilitate patient requests in a safe manner. Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Requirements

• High school diploma or GED required
• Must be able to lift up to 30 pounds.
• Must have intact senses of sight, hearing and touch.
• Must be able to speak and articulate clearly.
• Must be willing to work in a fast-paces environment.

Nice To Haves

• Bachelor's degree preferred.
• Superior customer service skills and/or call center experience preferred.
• One year in a medical office or healthcare experience preferred.
• Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.

Responsibilities

• Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
• Maintains expert working knowledge of database applications while ensuring patient privacy.
• Works as a team player, while consistently achieving departmental goals and metrics.
• Facilitate patient requests in a safe manner.
• Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees