Patient Connection Specialist
About The Position
Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call. Maintains expert working knowledge of database applications while ensuring patient privacy. Works as a team player, while consistently achieving departmental goals and metrics. Facilitate patient requests in a safe manner. Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.
Requirements
- High school diploma or GED required
- Must be able to lift up to 30 pounds.
- Must have intact senses of sight, hearing and touch.
- Must be able to speak and articulate clearly.
- Must be willing to work in a fast-paces environment.
- Experience with computer applications preferably Microsoft Office, Customer Relationship Management (CRM) Software, Electronic Medical Record (EMR) Software.
- Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
- Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.
- Will share information only on a need to know basis for work purposes.
- Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility within the organization.
- Computerized access to PHI for this job has been determined as described above and is controlled via user ID and password.
Nice To Haves
- Bachelor's degree preferred.
- Superior customer service skills and/or call center experience preferred.
- One year in a medical office or healthcare experience preferred.
Responsibilities
- Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call.
- Maintains expert working knowledge of database applications while ensuring patient privacy.
- Works as a team player, while consistently achieving departmental goals and metrics.
- Facilitate patient requests in a safe manner.
- Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
