Field Connection Specialist

ImOn Communications, LLC•Dubuque, IA

8d•$21•Onsite

About The Position

Field Connection Specialist Location: Dubuque, IA Department: Install Employment Type: Full-Time Connect Communities. Grow Your Career. Make an Impact. At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Field Connection Specialist, you will be the face of ImOn in the customer’s home. You will install, operate, inspect, maintain, and service ImOn’s high speed internet and digital phone equipment. In addition, you will communicate with customers on-site, encouraging them to upgrade equipment or service packages. Whether you’re beginning your career or bringing years of hands-on experience, this role offers training, and clear advancement paths that let you grow at your own pace.

Requirements

High-school diploma or equivalent GED or work experience
Valid state-issued driver’s license with a driving record that allows employee to be insured by ImOn’s insurance carrier.
Good Communication Skills: Job Requires effective communication with customers and coworkers.
Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
Ability to meet company training and safety certification standards
Strong customer service skills
A positive, professional attitude even in challenging situations
Dependability and attention to detail
Ability to work independently and as part of a team
Ability to prepare for emerging customer needs
Comfortable and able to manage multiple projects
Strong attention to detail, exceptional organizations and time management skills are required for success in this position.
Excellent interpersonal, oral and written communication skills with a demonstrated ability to articulate relevant information in an organized and concise manner.
Must be able to work proactively and independently with minimal supervision.
Must be flexible, able to multi-task effectively and maintain composure during high activity periods.
No experience required.
At least 2 years of telecommunications installation experience.

Responsibilities

Set-up service for customers, installing, connecting, or adjusting equipment.
Test equipment to ensure proper functioning.
Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
Measure signal strength at utility pole or customer premises, using electrical test equipment.
Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
Explain cable service to subscribers after installation and collect any installation dues that are due.