Patient Connection Center System Trainer

Marshfield Clinic Health System • Marshfield, WI

2d

About The Position

The Patient Connection Center System Trainer is responsible for all aspects of revenue cycle performance improvement process including, needs assessment, gap analysis, quality improvement initiatives, intervention, curriculum design, development, implementation, and evaluation. This individual provides ongoing support and monitors standards associated with Marshfield Clinic Health System (MCHS) appointments, referrals, pre-registration, financial counseling, authorizations/managed care and registration functions system wide. They integrate with all levels of leadership and staff to make decisions consistent with MCHS policies, procedures, and department standards. This individual is also involved in the project management process to organize and incorporate changes, and revisions to system wide initiatives for a multitude of departments within MCHS. They will support Revenue Cycle staff by providing the necessary tools to succeed in their role and enabling them to consistently provide excellent patient care and enhancing the overall patient experience.

Requirements

• Associate degree in Education, Human Resources, Business, Communication, Healthcare, or related field. In lieu of an Associate degree, 3 years of experience in a Revenue Cycle role.
• Two years’ experience in a Revenue Cycle role.
• Demonstrated proficiency with written and verbal communication and leadership skills.
• Knowledge of commercial and government billing requirements.
• Valid State of Wisconsin Driver’s license with acceptable driving record.

Nice To Haves

• Bachelor’s Degree in Business, Healthcare/Nursing, Education, Information Systems, or related field.
• One year management experience in revenue cycle functions for a large integrated (hospital/physician) health system.

Responsibilities

• Responsible for all aspects of revenue cycle performance improvement process including, needs assessment, gap analysis, quality improvement initiatives, intervention, curriculum design, development, implementation, and evaluation.
• Provides ongoing support and monitors standards associated with Marshfield Clinic Health System (MCHS) appointments, referrals, pre-registration, financial counseling, authorizations/managed care and registration functions system wide.
• Integrate with all levels of leadership and staff to make decisions consistent with MCHS policies, procedures, and department standards.
• Involved in the project management process to organize and incorporate changes, and revisions to system wide initiatives for a multitude of departments within MCHS.
• Support Revenue Cycle staff by providing the necessary tools to succeed in their role and enabling them to consistently provide excellent patient care and enhancing the overall patient experience.

Benefits

• Positions listed as 30 hours per week or greater are offered the level 1 benefit package.
• Positions listed as 20 – 29 hours per week are offered the level 2 benefit package.
• Positions listed as less than 19 hours per week are non-benefited.
• Benefits for temporary positions vary. Details will be discussed in the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees