Patient Concierge, Front Desk Associate

NAVISTA

11d • $15 - $20 • Onsite

About The Position

Practice Operations Management oversees the business and administrative operations of a medical practice. The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at OncoLogics. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Requirements

• Ability to work a flexible schedule as necessary
• Ability to type 40 wpm, preferred
• High School Diploma or equivalent experience, preferred
• Knowledge of medical terminology, preferred
• One year of medical office experience, preferred
• Experience accessing and updating an EMR system, preferred
• Experience handling prior authorizations, preferred
• Experience scheduling for multiple providers, preferred
• Good customer service skills and attention to detail
• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Responsibilities

• Greet patients and families after their appointment with their provider.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED