Patient Concierge Supervisor - Front Desk

Sight Partners Physicians•Seattle, WA

just now•$24 - $29

About The Position

Patient Concierge Supervisor Northwest Eyes | Northwest Washington Pay Range: $24–$29/hour depending on experience We are seeking an experienced and motivated full-time Patient Concierge Supervisor to oversee daily front-desk and patient service operations. This leadership role is responsible for supervising staff involved in patient check-in, check-out, medical records, and (when applicable) surgery coordination. The ideal candidate is a confident people leader passionate about patient experience, operational excellence, and team development. Who We Are Northwest Eyes is a progressive, nationally recognized ophthalmic medical and surgical practice known for exceptional patient outcomes, advanced technology, and comprehensive eye surgical services. With decades of clinical expertise, we are committed to delivering outstanding care while fostering a workplace culture rooted in respect, collaboration, and inclusion. We believe our success starts with our people. That’s why we are deeply committed to diversity, equity, and inclusion, and to creating an environment where every team member feels valued and empowered to grow. Why Join Northwest Eyes Be part of a respected, high-performing ophthalmic practice Lead and shape the front-line patient experience Work in a supportive, mission-driven environment Opportunity to influence operations, workflow, and service excellence Competitive pay, strong benefits, and generous paid time off A culture that values leadership, compassion, and accountability

Requirements

High school diploma or GED required
3–5 years of experience in a healthcare organization
Minimum 2 years of supervisory or management experience
Strong leadership, communication, and conflict-resolution skills
Ability to work independently and lead within a fast-paced team environment
Demonstrated commitment to patient-centered care

Responsibilities

Supervise, coordinate, and support patient concierge staff
Participate in hiring, onboarding, training, and performance management
Plan, assign, and direct work to ensure efficient patient flow
Address patient concerns and resolve service issues professionally
Ensure appropriate staffing coverage; fill in as needed
Train staff on company policies, procedures, insurance requirements, and systems (EPM & EMR)
Oversee and verify completion of all required surgery paperwork per protocol
Implement, monitor, and improve patient service protocols and procedures
Maintain confidentiality and compliance with organizational and legal standards
Lead with professionalism, collaboration, and accountability
Perform additional duties as assigned